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Return & Exchange Policy
Credit Card Payments
Combined Shipping Policy
Express Shipping Rates
Contact Us Information
Return& Exchange Policy
Effective August 1, 2011 Roxanne's Runway, LLC will be phasing out our current Return & Exchange Policy because of changes being implemented by eBay in regards to this policy. Effective August 1, 2011 Roxanne's Runway, LLC will no longer accept returns or exchanges unless otherwise stated in the listing. It is imperative to choose your garment carefully. Please email us about color, sizing or any questions you may have before you make a purchase.
Payment Terms & Non-Paying Bidders
We would hope that auction winners make payment when invoices are received. However, if payment is not received within 3 days of auction close the agreement to purchase and sell will become void. At this point, we may file a NON PAYING BIDDER REPORT to collect final value credits and relist the item or offer the merchandise to another bidder. If you do not pay for your purchase you may receive a strike against your eBay account and appropriate feedback will be given. Please do not make payment after eBay notifies you of a filed non-paying bidder report and expect shipment of your purchase. At this point it is too late and your monies will be refunded. If you cannot make payment within 3 days, please, we respectfully ask that you do not bid. There are absolutely NO exceptions to this policy.
We accept Paypal or Visa/Mastercard/Discover/American Express.
Credit Card Payments
We will only process credit cards for US cardholders who have a US billing and shipping address.If you would like to pay by credit card contact us via eBay's mail system. Include your name, eBay item number and a telephone number where we may contact you. Unfortunately, we can only accept credit cards from those members residing in the United States and we must ship to the credit card billing address. Additionally, we cannot accept credit cards from APO/FPO members even if this is the card's billing address. Do not send any credit card information in an email or eBay's mail forwarding system as neither is secure.
If your payment is made before 5pm cst Monday - Thursday shipment will be made the next business day. Payments after 5pm cst Monday - Thursday will ship on the 2nd business day. Weekend payments need to be made by 5pm cst Sunday to qualify for Monday shipments. Payments after 5pm cst Sunday will not ship until Tuesday. Our domestic shipper in the 48 contiguous USA is UPS. UPS(United Parcel Service) CANNOT DELIVER TO P.O. Boxes. For all other shipments we us USPS.
Combined Shipping Policy
We welcome combined shipping but this must be done WITHIN 7 CALENDAR DAYS of the first winning bid. In other words, you have 7 days to win or buy items. We must receive payment within 48 hour of the receipt of combined invoice and prefer to be paid by paypal or credit card. If you are paying by money order it must be priority mailed to us and be received within 5 business of receipt of invoice. Shipping is 100% of the most expensive amount to ship, the second and third is ½ off. The fourth and up to 7th ship free. If you wish to combine shipping we kindly as that you wait for a final invoice with all your purchases before paying. Combined shipping offer applies to standard shipping rates only. We do not offer combined shipping for international shipments or any form of expedited/time guaranteed shipping or the shipment of merchandise that has special packaging and shipping requirements ie. Wedding/Ball Gowns, Irish Dresses. If you purchase multiple items from us, whether it be an international or domestic shipment, every reasonable effort will be made to minimize your shipping cost.
Express Shipping Rates:
Listed below are the APPROXIMATE rates for express shipping in the contiguous U.S. via UPS for shipments on dress only. This accounts for the majority of our shipments. Multiple item shipments do not qualify for these rates. ITEMS NOT INCLUDED IN THE RATES BELOW ARE, BUT ARE NOT LIMITED TO, LOTS AND COMBINED SHIPPING PURCHASES. THESE ITEMS ARE SHIPPED IN LARGER BOXES AND AIR RATES ARE BASED ON DIMENSIONAL WEIGHT VERSUS ACTUAL WEIGHT. To request an expedited shipping service please contact us for a cost quote immediately at auction end. Include the auction item number, eBay member id, your mailing address and the type of service you are requesting. We kindly ask that payments for expedited shipping be made within 1 hour of notification of cost. This will assure your shipment is processed correctly. While we will make every effort to accomodate your request, this may not always be possible based on the volume of shipments and time constraints on any given day. The following expedited services are offered via UPS for the 48 contiguous United States.
UPS Next Business Day Air Saver - $105.00 (wedding/prom gowns)Guaranteed Overnight Delivery by the end of next business day. If available, Saturday delivery at additional cost.*
UPS 2nd Business Day Air - $79.00 (wedding/prom gowns)Guaranteed delivery to all 48 states by the end of the second business day, not including the day your purchase is shipped.*
UPS 3 Business Day Select - $49.00 (wedding/prom gowns)Guaranteed delivery within three business days to and from every U.S. address in the 48 contiguous states, not including the day your purchase is shipped.*
*UPS guarantee does not apply to shipments delayed(therefore we cannot issue a refund if your shipment is delayed) due to causes beyond UPS' control, including (but not limited to) the following: - Disruptions in the air or ground transportation networks, such as weather phenomena and natural disasters - The unavailability or refusal of a person to accept delivery - Delays caused by the consignee - Acts of God - Public authorities acting with actual or apparent authority on the premises - Riots, strikes, and other labor disputes - Civil commotion
Contact Us Information
eBay is a web based ecommerce and auction site; for that reason the best way to contact us is through eBay's contact the seller or ask the seller a question option. PLEASE EMAIL VIA THE EBAY MAIL SYSTEM. WE HAVE A HIGHLY GUARDED SYSTEM AND IF YOU EMAIL US IN ANOTHER FASHION, YOUR MAIL WILL MOST LIKELY BE DELETED. UNFORTUNATELY, THERE ARE A LOT OF PHISHING SCAMS TRYING TO STEAL PERSONAL INFORMATION. For a faster response to inquiries include your eBay usename and item numbers. Please use eBay's mail forwarding system. ALSO, MESSAGES LEFT FOR SELLER IN PAYPAL NOTES CAN BE MISSED AS WE PROCESS MANY A DAY. If you do not receive a response within 48 hours, please contact us again as your email may have been lost or deleted in spam. You will find that because we have a small staff you will get a quicker response from email; however, you may contact us by phone at (920) 639-0602. Our telephone hours are M-F 9am to 6pm cst and Saturday - Sunday 10 am - 4pm cst.
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